Overview

At Stressfree Technology Limited, we are committed to providing a safe and reliable environment for vendors and customers to collaborate. This Refund Policy outlines the circumstances under which refunds may be granted, the process for requesting a refund, and the responsibilities of all parties involved.

Eligibility for Refunds

Refunds may be granted under the following circumstances:

• Non-Delivery of Work: The vendor does not deliver the agreed-upon work within the specified time frame and has not provided a valid reason or requested an extension.
• Poor Quality or Incomplete Work: The work delivered does not meet the project requirements outlined in the original agreement or scope of work.
• Violation of Platform Policies: A vendor engages in fraudulent, abusive, or unethical behavior as determined by our Dispute Resolution Team after hearing from the customers and the vendor.
• Mutual Agreement: Both the customer and the vendor agree to cancel the project and refund the payment.

Non-Refundable Situations

Refunds will not be issued in the following cases:

• The customer changes their mind after work has started without a valid performance-related reason.
• The customer is dissatisfied due to subjective preferences despite the vendor meeting all agreed-upon requirements.
• Delays caused by the customer (e.g., late responses, unclear instructions).
• The order was completed and approved by the customer.
• Any other instance as may be determined by the Dispute Resolution Team acting reasonably and in the best interest of the platform and all parties involved.

Refund Process

• Step 1: Request a Refund
  To process a refund, the customer must initiate a refund request through the platform within 3 (three) days of delivery of the work or within 3 (three) days of the agreed deadline.
• Step 2: Dispute Resolution
  If the vendor disputes the refund request, the case will be reviewed by our Dispute Resolution Team. Both parties must submit supporting evidence, such as:
  • Project brief or requirements
  • Communication history within and outside the platform
  • Deliverables and work samples
• Step 3: Resolution and Outcome
  The Dispute Resolution Team will make a final determination based on the evidence provided. All decisions are final and binding.

Refund Method

Approved refunds will be returned to the customer’s platform bank account within 7 (seven) business days.

Abuse of Refund Policy

Customers or vendors who repeatedly file or receive refunds without valid cause may be subject to:

• Account review or suspension
• Limitation of platform privileges
• Permanent removal from the platform
• Investigation by law enforcement authority (in appropriate cases)

Contact Us

If you have questions about this policy or need assistance with a refund request, please contact us at:

• Email: help.stressfree.ng@gmail.com

Review

This policy may be reviewed from time to time where required by applicable law or where we deem it necessary to do so.